Terms of Service

1. About GENQ

GENQ Technologies is a business process outsourcing and global operations partner based in Pune, Maharashtra, India. Our website provides information about our lead generation, appointment setting, customer support, sales operations, back-office, and dedicated team services.

2. Acceptable Use

You may use the website only for lawful business, informational, recruitment, or communication purposes. You must not:

• submit information that is false, misleading, unlawful, abusive, defamatory, or infringing;
• attempt to gain unauthorized access to the website, systems, accounts, or data;
• introduce malicious code, scrape the website in a way that burdens our systems, or interfere with site availability;
• impersonate another person or organization; or
• use the website to send spam, solicit unlawful activity, or violate another person's rights.

We may suspend or restrict access where we reasonably believe these Terms have been violated or the website is at risk.

3. Enquiries and Submissions

When you submit an enquiry, application, or other content, you confirm that the information is accurate to the best of your knowledge and that you have the right to provide it. You authorize GENQ to use the submission to respond, evaluate a potential engagement, administer recruitment, prevent fraud, and operate our business in accordance with our Privacy Policy.

Submitting an enquiry does not create a client, employment, agency, partnership, or other contractual relationship. GENQ may decide whether and how to respond to any submission.

4. Professional Services

Website descriptions, estimates, examples, case studies, and performance statements are provided for general information and do not constitute a binding offer. Scope, pricing, service levels, confidentiality, data processing, ownership, warranties, and other commercial terms are governed by a separate written agreement signed by GENQ and the client.

If these Terms conflict with a signed client agreement, the signed client agreement controls for the relevant professional services. GENQ does not guarantee that a particular result, conversion rate, appointment volume, cost saving, or business outcome will be achieved.

5. Intellectual Property

The website and its content, including text, design, graphics, logos, photographs, software, organization, and GENQ branding, are owned by or licensed to GENQ and are protected by applicable intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable right to access and view the website for its intended purpose.

You may not copy, modify, publish, distribute, sell, reverse engineer, create derivative works from, or use our content or marks without our prior written permission. You retain ownership of content you submit, subject to the limited rights needed for GENQ to process and respond to it.

6. Third-Party Services and Links

The website may contain links to third-party websites, communication tools, or services. These are provided for convenience, and GENQ does not control or endorse third-party content, availability, security, or policies. Your use of third-party services is subject to their own terms and privacy notices.

7. Disclaimers

To the maximum extent permitted by law, the website and its content are provided on an "as is" and "as available" basis. GENQ disclaims warranties, express or implied, including warranties of accuracy, merchantability, fitness for a particular purpose, non-infringement, uninterrupted availability, and freedom from errors or harmful components.

Information on the website is not legal, financial, employment, tax, or other professional advice. You are responsible for evaluating information before relying on it.

8. Limitation of Liability

To the maximum extent permitted by applicable law, GENQ and its directors, employees, contractors, and providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive loss, or for loss of profits, revenue, goodwill, data, or business opportunity arising from or related to your use of the website or inability to use it.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited. Where liability may be limited, GENQ's total liability for website use will be limited to the amount you paid to GENQ for the relevant website-related service during the twelve months before the event giving rise to the claim.

9. Indemnity

To the extent permitted by law, you agree to indemnify and hold harmless GENQ and its representatives from claims, losses, liabilities, costs, and expenses arising from your unlawful use of the website, breach of these Terms, infringement of another person's rights, or information you submit.

10. Changes and Availability

We may update these Terms by posting a revised version on this page. The revised Terms apply from the stated effective date. We may modify, suspend, or discontinue any part of the website without notice, and we are not responsible for interruptions outside our reasonable control.

11. Governing Law

These Terms are governed by the laws applicable in India, without regard to conflict-of-law rules. Subject to any mandatory rights you may have under local law, courts located in Pune, Maharashtra will have jurisdiction over disputes arising from these Terms or your use of the website.

12. Contact

Questions about these Terms should be sent to hello@genq.co.in or GENQ Technologies, No. 34, Choice Arcade D Building, Dhole Patil Road, Near Ruby Hall Clinic, Sangamvadi, Pune, Maharashtra 411001, India.