GENQ Technologies ("GENQ", "we", "us", or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, contact us, apply for a role, or use our business services.
By using this website, you acknowledge the practices described below. If you do not agree with this policy, please do not submit personal information through the website. This policy applies to information collected through genq.co.in and related GENQ web pages, forms, and communications.
1. Who We Are
GENQ Technologies is a global outsourcing, lead generation, customer support, sales operations, and back-office services company based in Pune, Maharashtra, India. For privacy questions or requests, contact us at hello@genq.co.in or write to GENQ Technologies, No. 34, Choice Arcade D Building, Dhole Patil Road, Near Ruby Hall Clinic, Sangamvadi, Pune, Maharashtra 411001, India.
2. Information We Collect
Depending on how you interact with GENQ, we may collect:
- Contact and business information: name, work email, phone number, company, job title, country, service interests, budget or timeline, and the content of your enquiry.
- Recruitment information: name, email, phone number, location, resume, employment history, skills, education, availability, and other information you choose to provide in an application.
- Technical information: IP address, browser and device type, operating system, approximate location, referring page, pages visited, interaction data, and timestamps.
- Communications: records of enquiries, support requests, calls, emails, and preferences you provide to us.
Please do not submit sensitive personal information unless it is specifically requested and necessary for a legitimate recruitment or business purpose.
3. How We Use Information
We use personal information to respond to enquiries, prepare proposals, deliver and improve services, communicate about engagements, administer recruitment, assess candidates, prevent abuse, secure our systems, understand website performance, comply with law, and protect our rights.
We may also use information to send relevant business communications where permitted by law. You can opt out of non-essential communications at any time by using the unsubscribe option provided or contacting us.
4. Cookies and Consent
GENQ uses strictly necessary storage to operate the website and remember essential preferences. With your permission, we may use analytics technologies to understand traffic and improve the website, and marketing technologies to measure campaigns or deliver more relevant communications.
Analytics and marketing tags remain disabled until you accept their respective categories in the cookie notice. You can change or withdraw your choices at any time using Cookie Settings in the footer. Withdrawal does not affect processing that occurred before your change.
5. Sharing and Service Providers
We may share information with trusted providers that help us host the website, operate forms, deliver communications, provide analytics, support recruitment, or secure our systems. These providers may process information only for the services they provide to GENQ and under appropriate confidentiality and security obligations.
We may disclose information when required by law, legal process, or a lawful government request; to investigate fraud or security issues; to enforce our agreements; or to protect the safety, rights, and property of GENQ, our clients, candidates, or others. We do not sell personal information.
6. International Processing
GENQ and its service providers may process information in India and other countries where our providers or clients operate. Where information is transferred across borders, we take reasonable steps to apply appropriate contractual, technical, and organizational safeguards consistent with applicable law.
7. Retention and Security
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including legal, accounting, fraud-prevention, dispute-resolution, and record-keeping requirements. Recruitment information may be retained for future opportunities where permitted by law and appropriate to do so.
We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure. No online transmission or storage system can be guaranteed to be completely secure.
8. Your Choices and Rights
Subject to applicable law, you may ask us to access, correct, update, delete, or restrict use of your personal information. You may also object to certain processing, withdraw consent where processing is based on consent, or request a copy of information you provided to us.
To make a request, email hello@genq.co.in with the nature of your request and enough information for us to verify it. We may need to ask for additional information to protect your account and personal information. You may also have the right to complain to your local data protection authority.
9. Children and Third-Party Links
This website is intended for business audiences and is not directed to children. We do not knowingly collect personal information from children. The website may link to third-party websites or services; their privacy practices are governed by their own policies, not this one.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal obligations. The updated version will be posted on this page with a revised effective date. Your continued use of the website after an update means the revised policy applies to future use.
11. Contact Us
For privacy requests or questions about this policy, email hello@genq.co.in.